Terms & Conditions For Osprey & Walkers Boathouses
Additional information about rental rates:
- Changeover are FRIDAY’s or MONDAY’S
Please leave the accommodation as it was found – clean and tidy. Entry to the property is from 4.00pm.
- Please vacate by 10.00am so the property can be cleaned.
- There is car parking available outside the property for 2 vehicles ONLY.
- To book – a deposit for this rental is 50%of the price with the balance due 8 weeks prior to arrival date.
- There is a SECURITY DEPOSIT required of – £200.00 – which is returned 1 week after your departure, provided NO DAMAGES or LOST ITEMS WITHIN THE PROPERTY, are reported. Small breakages are not charged. This is payable, with the full and final payment, 8 weeks prior to your arrival.
- Payment can be by Cheques or by Bank Transfer.
Your contract is with us for the property known as Osprey / Walkers Boathouse. References to you are references to the person making the booking and all members of the holiday party. These Booking Conditions form the basis of your contract with me so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Making your booking
When you book the Property you should return the completed Booking Form together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted, I will issue you with a written confirmation. The contract between Helen Farthing will only be formed when I send you the written confirmation by post / email and is subject to these terms and conditions.
I reserve the right to refuse any booking without giving a reason prior to the issue of our written confirmation. If I do refuse the booking I will promptly refund any money you have paid to me.
You should carefully check the details of my written confirmation and inform me immediately of any errors or omissions.
Paying for your booking
You are required to send your payment for the balance of the Rental and the Security Deposit at least 8 weeks prior to the Arrival Date as set out in the written confirmation. If you fail to make a payment due in full and on time I may treat your booking as cancelled by you.
I will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. I will return the Security Deposit to you within 7 days of the return of the keys, less any deductions in accordance with the conditions listed above.
If you cancel or amend your booking
If you have to, or want to, cancel your booking after it has been confirmed, you must let me know in writing as quickly as possible. The day I receive your notice to cancel is the date on which I will cancel your booking.
After I receive your written cancellation notice I will use reasonable efforts to re-let the property (which may be at any reasonable price).
If the property is fully or partially re-let for the period of your booking I will refund to you:
Any monies paid in relation to the re-let (which may be less than the price you paid ) up to the amount you have already paid. Less an administration fee of £50.00. I will pay this to you within 2 weeks after the re-let has taken place (and only if funds have been paid by the new guest).
If I am unable to re-let the property for the period of your cancelled booking then no money will be returned to you and any sums still outstanding in respect of the booking must be paid by you. This means that if you have to, or want to, cancel your booking you may receive a refund of part of the cost so long as the property is re-let. It is advised that you take out holiday insurance.
If the Government puts us in Lockdown and you are unable to take your holiday, I would firstly ask that you transfer your trip to alternate dates and use your booking as a credit to go towards your newly chosen dates. If you are unable to find alternate dates, I would be happy for you to cancel your trip and to give a refund of monies already paid.
If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
You can arrive at your accommodation after 4.00 pm on the Arrival Date of your holiday and you must leave by 10.00 am on the Departure Date. If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
You agree to comply with the Regulations [attached to these terms and conditions/set out in the property manual] and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
Please note : That the convention for UK Holiday Cottages is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted).
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence. You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation.
If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you. You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
There is a strict No Smoking policy within the properties, (this includes the balconies or any other part of the premises)
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact me if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless I am promptly notified. Discussion of any criticisms with me whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 14 days of the end of it.
No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents resulting from flood, riot, war, strikes, adverse weather conditions, sickness or injury, or for loss or damage by a third party. Baggage is at owners risk at all times. No liability is accepted for loss or damage to any car or its contents. This does not exclude liability for the actions of employees, agents or subcontractors of ourselves.
The Owner cannot be held responsible for breakdown of mechanical or electrical equipment such as pumps, boilers, ale, washers, kitchen electrical items etc, but will attend to the repair/replacement upon notification without delay, save supplier lead times. The Owner is not liable for the failure of public utilities such as water and electricity. The Owner will use their best endeavours during the stay to rectify at mechanical/electrical/ services supply breakdowns but are not liable if this is not possible.
The contract between you and me is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.