Terms & Conditions

Please Note: The Owner of this property accepts payment in the original currency specified (British Pounds), before use of a conversion tool. The conversion tool is provided for your convenience only. The owner may accept other currencies if specifically agreed in advance.

 

Important information:

  • Standard change over times are FRIDAY to FRIDAY. Please leave the accommodation as it was found – clean and tidy. Entry to the property is from 4.00pm.
  • Please vacate by 10.00am so the property can be cleaned unless otherwise agreed.
  • There is car parking available outside the property for 2 vehicles ONLY.
  • To book – a deposit for this rental is 50%of the price with the balance due 8 weeks prior to arrival date.
  •  There is a SECURITY DEPOSIT required by separate cheque of – £150.00 – which is returned 
1 week after your departure, provided NO DAMAGES or LOST ITEMS WITHIN THE PROPERTY, are reported. Small breakages are not charged. This is payable, with the full and final payment, 8 weeks prior to your arrival.
  • Payment can be by Cheques or On-Line Banking (*Please Note: All Overseas and On-Line 
Electronic Banking has an ADDITIONAL 3% charge – per transaction).

Your contract is with us for the property known as Osprey Boathouse and/or Walkers Boathouse.  References to “you”, are references to the person making the booking and all members of the holiday party.

 These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

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Making your booking

When you book the Property with us, you should return the completed Booking Form to us together with your payment for the Initial Deposit.  Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation.  The contract between Gordon & Helen Farthing will only be formed when we send you our written confirmation by post / email and is subject to these terms and conditions.  We reserve the right to refuse any booking without giving a reason prior to the issue of our written confirmation.  If we do refuse the booking we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

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Paying for your booking

You are required to send to us your payment for the balance of the Rental and the Security Deposit at least 8 weeks prior to the Arrival Date as set out in our written confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as canceled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings.  We will return the Security Deposit to you within 7 days of the return of the keys to us, less any deductions in accordance with the conditions listed above.

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If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us.
After such period, if you cancel your booking more than 8 weeks prior to the Arrival Date, we will retain the Original Deposit.
If you cancel your booking less than 8 weeks prior to the Arrival Date, we reserve the right to retain 100% of the Rental Fee.
In these circumstances, we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

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If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

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Your accommodation

You can arrive at your accommodation after 4.00 pm on the Arrival Date of your holiday and you must leave by 10.00 am on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been canceled by you.

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Your obligations

You agree to comply with the Regulations [attached to these terms and conditions/set out in the property manual] and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

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Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straight away. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 14 days of the end of it.

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Liability

No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents resulting from flood, riot, war, strikes, adverse weather conditions, sickness or injury, or for loss or damage by a third party. Baggage is at owner’s risk at all times. No liability is accepted for loss or damage to any car or its contents. This does not exclude liability for the actions of employees, agents or subcontractors of ourselves.
The Owner cannot be held responsible for the breakdown of mechanical or electrical equipment such as pumps, boilers, a/c, washers, kitchen electrical items etc, but will attend to the repair/replacement upon notification without delay, save supplier lead times. The Owner is not liable for the failure of public utilities such as water and electricity.

The Owner will use their best endeavors during the stay to rectify at mechanical/electrical/services supply breakdowns but are not liable if this is not possible.

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Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales

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